The Fashion Kartel understands that occasionally we make purchases that we aren’t 100% happy with. We want to make life as easy as possible for when these little shopping mishaps occur.
We are sorry to say we can’t offer exchanges, but you can send your item back for store credit !
We reserve the right to refuse any refund if goods are not returned in a saleable condition or are damaged.
If you believe your item is faulty, please contact our customer service team before sending it back.
To ensure quality control, all orders are carefully inspected by two different staff members before dispatch, all orders claimed at being faulty will be looked at very carefully for any tampering or forceful damage made to the item.
Please be aware that customers are responsible for the cost of returns, and our postage charge is non-refundable.
If you have any further questions or need assistance, don't hesitate to reach out to our customer service team who will be happy to assist you further.
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